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striplar
Newbie
Joined: 15 December 2008
Location: United Kingdom
Posts: 4
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| Posted: 15 December 2008 at 12:56 | IP Logged
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I use Outlook as my email client and find that some of
my customers get the email but with the attachment
missing.
This appears to be a known problem with MYOB blaming
compatibility with Outlook Express. I find their
explanation less than convincing and currently have to
send all emails to myself then re-attach the attachments
to be sure they reach their destination. There is
nothing wrong with the attachments as these are always
received correctly when I do this. Has anyone managed to
get this to work reliably because it is a real nuisance?
My guess is that MYOB don't post the attachment
correctly into Outlook.
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doug
Newbie
Joined: 19 January 2009
Location: United Kingdom
Posts: 1
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| Posted: 19 January 2009 at 00:14 | IP Logged
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About to purchase MYOB
Just reading forum first
But I already have same problem
New computer dell
Vista ultimate
Office 2007
Sometimes it arrives with attachment
Sometimes it doesn’t
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striplar
Newbie
Joined: 15 December 2008
Location: United Kingdom
Posts: 4
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| Posted: 19 January 2009 at 07:40 | IP Logged
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I'm surprised that users aren't making a huge fuss about
this because it just doesn't work reliably. I would love
to know if anyone has made this work properly and how it
was done. MYOB wash their hands of it.
I bet Sage don't have the same problem and they are
working in the same environment.
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myobsupport
Admin Group
Joined: 01 October 2003
Location: United Kingdom
Posts: 120
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| Posted: 22 January 2009 at 01:20 | IP Logged
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As far as I'm aware MYOB requires full XP MAPI. Vista doesn't supply this. Now I am unsure if it is a combination of Vista and office 2007 or just office.
That is why sometimes they arrive and sometimes they don't. I'm not sure what MYOB are doing to address this situation i their next release. I would suggest you contact them directly. Please let us know what their response will be.
Sorry I can't test it for you as I have not bothered to upgrade to Vista or Office 2007 as I don't like either of them.
Prior to Vista it worked very reliably.
Sorry I can't give you better news.
Have you tried using another mail client. Like Thunderbird it may work with it. If it does then it would appear that 2007 is the culprit.
The reason that you haven't seen a huge fuss about it is that there aren't that many people out there actually using the feature.
If I can get hold of a Vista machine I will test it and report back.
Cheers,
Alan.
Edited by Tinhare on 22 January 2009 at 01:21
__________________
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MYOB Training
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striplar
Newbie
Joined: 15 December 2008
Location: United Kingdom
Posts: 4
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| Posted: 22 January 2009 at 07:57 | IP Logged
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Thanks for replying Alan.
To clarify what I am using, this problem was the same
using XP before I changed my computer and now use Vista.
I was already using Thunderbird but had to change back
to Outlook because it didn't work at all using
Thunderbird.
I'm using an old version of Outlook 2002 but believe
this is a problem for all versions.
Here is their initial response...
The fact that 2 attempts were successful indicates that
the program is sending out the invoices correctly. You
may want to check your 'sent' box to see whether all
emails have the attachments. If they do, and your
clients are unable to open them, it highlights that they
may have to check their settings on the email program.
Email recipient not receiving the PDF attachment
This sometimes occurs when the sender is using Microsoft
Outlook and the recipient is using Microsoft Outlook
Express. The PDF file will be attached to the email in
the Outbox of Outlook, but when sent, the recipient will
receive the email, but without the attachment.
To overcome this, re-send the email from Outlook's Sent
folder; or, save the MYOB document as a PDF file and use
your email program to attach it to an email. To save an
MYOB document as a PDF file, display the document then
click on Send To > PDF.
Please note: As part of our quality control, our
investigations have concluded that the fault is not with
your MYOB software. Our findings are based on:
The PDF file is attached to the email when viewed in
Outlook's Outbox folder.
The recipient will receive the PDF attachment when
resent from Outlook's Sent folder.
MYOB meets ALL required MAPI protocol specifications.
These specifications are set by external IT bodies.
To which I responded....
I have checked my Sent Items folder and it certainly
appears that there are attachments with all of the
outgoing MYOB orders etc. I am still suspicious that
there is never a problem whenever I send an email having
attached a file manually but there is often a problem
when MYOB posts it. The fact that manually resending it
from the Sent Items folder seems to always work just
makes me more suspicious. It may well be that there is a
bug with Outlook though. Is there any error checking
that could be added to you MAPI code that could detect
if the attachment was actually sent and then re-send it
if not? It all sounds a bit hit & miss.
Do you know if there is a more reliable
emailing program that works properly with MYOB. The
current situation is hopeless as a significant
proportion of emails just don’t arrive with their
attachments. I’ve tried Mozilla Thunderbird but it
doesn’t work at all. What do most of your customers use?
Surely this must be a huge issue if most people are
using Outlook or Outlook Express? Do you have similar
issues with other email programs. If so, perhaps you are
not going about it in the most reliable way.
Their response was...
As mentioned on my previous email, the issue is not with
your MYOB or email program, but settings on the program
receiving the file (as you have already checked that the
attachments went through via your sent box). Hence we
cannot recommend any specific email program to you as
this would still not resolve the issue on your clients
side.. Most clients do use the Microsoft Outlook on the
windows computer. There are cases where some of your
clients may receive a win.dat file attachment rather
than the .pdf, which would mean they have set their
email settings to rich text format. Changing this to
simple text or html would resolve this issue for them.
Mozilla does not work with the MYOB program as it only
uses SimpleMAPI and not ExtendedMAPI (SimpleMAPI does
not allow many third party software to send the
attachments directly (unless they are Microsoft programs
- as MAPI is for Microsoft compatibility)).
http://kb.mozillazine.org/MAPI_Support
Some MAPI (ExtendedMAPI) compliant email programs
include: Microsoft Outlook (97 and later), Netscape
Messenger (Version 4 and later), Outlook & Outlook
Express (Version 4 and later), Qualcomm's Eudora (all
versions) and Pegasus Mail (Version 3 and later).
Alternatively, if you know which clients are having this
problem, you are better off attaching the .pdf manually
for them.
My response was...
I misunderstood your last email. You said
“This sometimes occurs when the sender is using
Microsoft Outlook and the recipient is using Microsoft
Outlook Express.” Which lead me to think that it was the
combination of those two programs that causes the
problem.
What you say does not explain the reason why
manually attaching a file to Outlook always results in
the attachment being received. If the same email program
can receive the same attachment when it’s re-sent or
attached manually, the settings in the receiving program
can’t be wrong. If it always receives the manually
attached but not MYOB attached pdf document then this
has to be an error with the way that Outlook is handling
this process. I know that you can see that Outlook shows
that the attachment is there in the sent box and that
you can open it but this is NOT proof that the
attachment has been sent. Perhaps Outlook sometimes
sends the email before attaching the attachment. That
would account for what is actually happening.
I think you need to investigate this further
as your explanation doesn’t fit the known facts. I’ve
been using Outlook with attachments for years and have
never had an issue before this. I’m sorry to be so
persistant but this is causing a real headache.
Which finally resulted in this response...
I have escalated this issue onto our Product Development
Manager. Could you please forward me the following
details at your earliest:
Operating System and versions (Both your computer and
your client(s) who is/are not receiving the attachments)
Email program and versions (Both your computer and your
client(s) who is/are not receiving the attachments)
Would you also please email me a sample invoice via your
MYOB program to the following 2 email addresses as well:
ginder.gabri@myob.com
support.uk@myob.com
In the mean time, please use the suggested work around.
I gave them all the details and that's the last I heard
despite rattling their cage a couple of times since.
The date of my first email was 5/11/2007 so I have given
up on a sensible response.
Sorry this is so long and protracted but I was convinced
that I was being fobbed off with a half answer and that
MYOB could fix this if they wanted to, they just can't
be bothered.
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myobsupport
Admin Group
Joined: 01 October 2003
Location: United Kingdom
Posts: 120
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| Posted: 28 January 2009 at 00:27 | IP Logged
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striplar,
Thanks for posting all of that. Must have been an effort and it is appreciated.
You're right, it sounds as if you are beeing fobbed. They probably received your emails and the invoices weren't attached. LOL and went, oh, too hard we'll pretent it hasn't happened.
I know some of the staff at MYOB, so don't expect an answer anytime soon. I wish I knew of a fix for you. Well actually there was a fix issued a few years back for problems with MYOB and Office. I don't know whether it is still valid. Have you tried changing your security settings to low.
I know this is going to sound wierd but go into Word select Tools, Options, Macro security. Set it to low. See if that makes a difference.
Maybe flogging a dead horse though, especially since you are now on Vista and Outlook 2002 isn't supported by Vista. Still waiting for a friend to come over with their Vista laptop.
Cheers,
Alan.
__________________
Balance sheet:-
The blind drawn by accountants to keep management in the dark.
MYOB Training
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striplar
Newbie
Joined: 15 December 2008
Location: United Kingdom
Posts: 4
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| Posted: 28 January 2009 at 07:39 | IP Logged
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Thanks Alan, doubtless the problems will eventually be
resolved when more people make use of these facilities
and complain more. I'm just astonished that it's not a
big issue. How do people send Invoices and Statements?
Surely they aren't all using paper!
I would be more than happy to but a different email
program if there was any certainty that it would work
with MYOB. Frankly, I think MYOBs response to this is
abysmal.
I sent a big list of fundamental issues that I would
want to see resolved before I wasted any money on an
update or support. This includes things like basic
search facilities so I could find a stock part by
description for example when I don't know the exact
wording. Something along the lines of a google search
not a crude one. This is easy to do as I have written
one myself for another application.
Basically, they only seem interested in adding more
useless bells and whistles while leaving fundamental
things out that are desperately needed.
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zlatan24
Newbie
Joined: 15 July 2010
Posts: 1
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| Posted: 15 July 2010 at 10:00 | IP Logged
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striplar wrote:
I use Outlook as my email client and
find that some of
my customers get the email but with the attachment
missing.
This appears to be a known problem with MYOB blaming
compatibility with Outlook Express. I find their
explanation less than convincing and currently have to
send all emails to myself then re-attach the attachments
to be sure they reach their destination. There is
nothing wrong with the attachments as these are always
received correctly when I do this. Has anyone managed to
get this to work reliably because it is a real nuisance?
My guess is that MYOB don't post the attachment
correctly into Outlook. |
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For me MS Outlook is an unusual software, because of the
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emails for free -
2007.html">outlook 2007 pst recovery. Moreover some
days ago it resolved my trouble with emails quite easy
and simply as far as I remembered. The software
demonstrated me how it could easily extract your contacts
as well as other files.
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MYOB Forum - Anit Limited : Windows
Topic: Email attachments not delivered
